Help with your Nova site
Short articles written from how the service actually works. If your question is not here, contact us or press "Report a problem" in your account. We reply within one business day.
Start here
- What is free and what the paid plan buys, from $12 a month Everything on the free site, including every page and Google, and the three things the paid plan adds.
- Choosing your address The rules for name.pixelpulsenova.com, reserved names, and what to do when yours is taken.
- Password and sign-in You publish with just your email; a password is optional. Sign-in links, setting a password, Forgot password, limits, and the second site.
Building and editing
- Editing your site Edit from your account in any browser, what you can change, how to publish the change, and what the editor does not do.
- Adding photos Upload photos from your phone or computer, or paste a direct link. How to get a link from Google Drive, Dropbox, Imgur or your old site.
- Styles in the catalog What a style is, how to pick one, and how to change colors and type afterwards.
- Signature motion and video Calm on every site, Signature and the hero video on the paid plan (from $12).
- Articles, courses and events with dates Which designs have dated entries, how they are sorted, the page each article and course gets, the 15-page limit, and editing them from your account.
Visitors and Google
- Forms and messages Where a visitor's message goes, what the email looks like, the screens that never send, and the limits.
- Orders from your site A visitor sends an order, you get an email and see it in your account. No payment goes through the site. Statuses, the Pay online link and the limits.
- Google and your site Indexed by default, free or paid. How long it takes, robots.txt and the sitemap, and how to speed it up.
- The Nova line in the footer What the line on free sites says, why it exists, and how the paid plan removes it.
Your domain and billing
- Your own domain What the paid plan (from $12 a month) includes, how we connect a domain you own, and what stays at your registrar.
- Billing, cancel, refund Monthly renewal, the Billing portal, cancelling, the 14 day refund and failed payments.
Problems and your account
- Inner pages and links Every page publishes under your address. What does not, and what to do if a link still opens the demo.
- Pausing, taking a site down, and deleting your data The three things you can ask for by email, and what each one keeps or removes.
- Getting help Report a problem from your account, the contact form, what to include, and when we answer.
- When we answer Monday to Friday, 9:00 to 18:00 Central Time, first reply within one business day, and the same-day rule for a site that is down because of Nova.
- Where to see if Nova is up What status.pixelpulsenova.com checks and how often, what an incident post is, and what to do if your own site is down.
- Download your site A zip of every published page with its styles, images and your uploads, your content, CSVs of orders and entries, and a file to connect your forms, any time from your account. What keeps working on another host and what you still set up.
Not a Nova question?
For a site we built or maintain for you, a WordPress cleanup, or anything under a written proposal, use the contact page and pick the topic that fits. Legal terms for both are on the Terms page.