Billing, cancel, refund

The paid plan is per site, per month, from $12. The price depends on the design: $12 for most designs; $16 for Blog & Editorial, Courses & Tutoring and Nonprofit & Church; $24 for Product Catalog. The paid plan adds the same things on every design; the price follows the design. To upgrade a site, press Upgrade on its Plan card or its row in Billing. The Upgrade plan page shows the price for its design next to the plan it has today, and Continue to checkout opens Stripe. Everything about money, in one place.

How billing works

• Stripe charges the card on the day you upgrade and again every month on that date. Renewal is automatic until you cancel.
• The Billing button on a paid site's Plan card (My sites, then Manage) opens Stripe's customer portal. Cancel there, change the card, or download receipts and invoices. No email to us needed.
• Billing replaces Upgrade once Stripe confirms the payment, usually within a minute, and the site reads Paid · and its tier. If it still says Free after that, reload the page.

Cancelling

Cancel from the Billing portal. The site keeps the paid features until the end of the month you already paid for, then goes back to the free plan: the Nova line returns, a domain we connected stops pointing to the site, and Signature motion falls back to Calm. Your content and the name.pixelpulsenova.com address stay. The domain itself stays yours at your registrar; point it wherever you like, or upgrade again and connect it from your account.

Refunds

Ask within 14 days of the first charge and we refund it in full. Email us from the account's email with the site address. Later months are not refunded, but you can cancel any time.

Failed payments

If a charge fails, nothing changes for 7 days: the paid features stay on while Stripe retries the card, and you get one email from us. Fix the card from the Billing button. After 7 days without a payment the site pauses: visitors see a short notice, nothing is deleted, and you get a second email. The moment a payment goes through, the site comes back on its own.