Getting help

Something is wrong, or you cannot find a setting. Here is how to reach us and what makes an answer faster.

Where to write

• "Report a problem" in your account at app.pixelpulsenova.com, under Help & requests. Pick a topic (Editing, Billing, Domain, Forms, Sign-in, Something else), say what happened, and press Send report. It opens a ticket with a number like PP-4K7Q2M and emails you a copy; reply to that email, number in the subject, if you have more to add.
• The contact form, with the topic "Help with my Nova site" already selected.
• Reply to the "Your site is live" email we sent when you published. Replies to that one reach a person.
• Email hello@pixelpulsellc.net from the address you published with.

Do not reply to a sign-in link or a password reset email. Those come from addresses nobody reads.

What to include

• Your site address (name.pixelpulsenova.com). The account form fills it in; everywhere else, type it. Without it we do not know which site you mean.
• What you clicked and what you expected to happen.
• What happened instead, in the words on the screen if there were any.
• A screenshot, if you can (phone: side and volume buttons together; Mac: Shift+Cmd+4; Windows: Win+Shift+S).
• Which browser and device, if the problem is how something looks.

When we answer

Within one business day, usually sooner. Sites are hosted around the clock, but support is people working Monday to Friday, 9:00 to 18:00 Central Time, so a message sent Saturday night gets its answer Monday. The exception is a site that is down because of Nova: we work on it the same day you report it, weekends included. When we answer has the details, and the status page shows whether we already know.

Before you write

Check this help center once. Password, address taken, forms in spam, photos not loading and a link that opens the demo each have an article, and the answer there is the same one we would email.