Emergency dispatch / 24/7 Emergency Dispatch · Regular Service Mon-Sat 7:00 AM - 7:00 PM
Call the emergency line (956) 555-0199Call the line first, then shut the water or the gas off while we are on the way. Tell the dispatcher what you can see and the truck leaves with the parts for it.
Note
Main shop base on 23rd St. Two fully stocked service vans staged in McAllen 24 hours a day for immediate dispatch.
Daily service routes for university-area residences, apartment repipes, and residential HVAC changeouts.
Complete residential plumbing, drain hydro-jetting, and new construction heat pump installations.
Water heater replacements, gas line pressure tests, and annual commercial kitchen backflow certifications.
Full coverage for scheduled installations and urgent major emergency calls with flat county-wide pricing.
A few minutes of containment is often the difference between a repair and a drywall, flooring and mold job.
Where to look: The curb meter box near the front sidewalk (brass valve with a cross tab), or the main ball valve inside the garage next to the water heater.
Do this: Turn the brass lever a quarter turn until it sits across the pipe. Then open the lowest outdoor hose bibb to take the pressure off the line.
Where to look: Warm air from the vents, ice on the copper suction line outside, or water spilling out of the secondary attic pan.
Do this: Move the thermostat system switch from COOL to OFF and the fan from AUTO to ON. The coil thaws without burning out the compressor.
Where to look: Sulfur or rotten egg smell anywhere near the furnace closet or the gas water heater.
Do this: Do not touch a light switch or an appliance. Get everyone outside, turn the meter valve a quarter turn if you can reach it from outside, then call dispatch or 911.
Where to look: The cold water supply pipe on top of the tank, and the electrical disconnect or the gas shutoff knob at the bottom.
Do this: Close the cold valve directly above the tank. For electric, flip the 30A double breaker at the panel. For gas, turn the thermostat dial to OFF.
If you cannot get through, send the details on the quote form and the dispatcher picks them up from there.